Frequently Asked Questions

Elvador provides an AI-powered assistant that automates your hotel's phone and written guest communication. It answers questions instantly, processes requests, supports booking flow, and hands conversations off to live staff when needed.

Elvador reduces waiting time with fast, consistent 24/7 responses. Frequent requests are handled automatically so your team can act faster and guests experience smoother service at every touchpoint.

Setup time depends on your current stack and the scope of integrations involved. Core scenarios can go live quickly, while broader workflows are launched through a planned onboarding process.

Yes. Elvador is positioned to work alongside PMS, booking engine, CRM, and contact center tools. Integration scenarios are mapped against your current setup and the right flow is designed from there.

Pricing depends on scope and operational volume. Elvador creates measurable efficiency by reducing team workload, shortening response times, and lowering the number of missed booking opportunities.

Yes. Elvador can route conversations to the relevant department for specific intents, ambiguous requests, or VIP scenarios, so automation and human support work together in a controlled way.

Yes. Elvador can be configured around enterprise security and access control needs. Conversation and guest data are managed by permission level, logged appropriately, and handled according to secure infrastructure practices.

Elvador can identify the right department based on the conversation intent and route the interaction accordingly. When necessary, calls, messages, or chat sessions can be handed over to live staff together with the relevant context.

Elvador can provide operational reports such as response times, conversation volume, resolution rate, booking contribution, most frequent topics, and department routing. More tailored performance metrics can also be configured when needed.

Elvador can be configured for multilingual service scenarios. Based on your audience, response flows can be planned for Turkish, English, and other required languages.

Yes. Elvador can be structured to manage guest communication across WhatsApp, web chat, and similar digital touchpoints. Integration and operational flow are planned according to the channels you use.

Yes. Voice tone, greeting language, answer structure, and brand style can be customized for your property. This helps keep communication consistent with your brand across both phone and written channels.