Frequently Asked Questions About Elvador

Elvador is an AI assistant that helps manage customer communication from phone calls, web chat, and digital messaging channels. It answers frequent questions, captures requests, routes them into the right workflow, and hands them to your team when needed.

Elvador can be configured for hotels, restaurants, real-estate offices, and other service businesses that manage high volumes of customer communication. Its channels, information sources, and operational workflows are adapted to the business and industry.

Elvador works across phone, web chat, WhatsApp, Instagram, Facebook, and Telegram. Incoming customer communication can be managed in one flow according to the business's setup.

No. Elvador's voice assistant can be connected to your existing phone system and business number, so your customers continue calling the same number.

Yes. Conversations that need human judgment or special attention can be routed to the appropriate team member. Handoff rules are defined around your operation.

Elvador does more than provide information. It can understand and record customer requests, route them to the relevant team or workflow, and start reservations, appointments, and similar actions through Elvador's own software or business-specific workflows.

Elvador has its own management and reservation infrastructure. Its integration foundation can support CRM and other business systems, with each connection planned around the system and workflow the business uses.

Elvador can be used in Turkish, English, German, Russian, and Arabic communication scenarios. It can also work in other languages, with response flows configured for the audience and business needs.

Personal data is handled through Elvador's data-processing processes and a contractual framework specific to each business. Data responsibility, access permissions, retention periods, and related obligations are defined together for the relevant use case.

Setup defines communication channels, information sources, frequently asked questions, and team-routing rules. Depending on business size and communication scope, setup generally takes one to three days.

Responses, volume, frequent topics, and routing cases can be tracked through the Elvador panel. Businesses can also receive notifications through WhatsApp or Telegram for their chosen workflows.

Pricing is tailored to each business based on the channels used, communication volume, branch structure, integration requirements, and operational scope.

Elvador can be configured with the business's listing and portfolio information to answer questions about location, price, features, and availability. Information from integrated sources can update automatically, while other information is updated manually from the panel.

Elvador can collect initial details such as property type, budget, location, intended use, and contact preference. It routes relevant inquiries to the appropriate advisor so the first conversation begins with useful context.

Elvador can collect suitable times and create, change, or cancel property-viewing and meeting appointments. Appointment workflows are configured around the business's advisors, branches, and working model.

Elvador can answer busy or otherwise unanswered calls with a voice assistant, provide information about listings or services, and route the request to the right workflow. This reduces the risk of missing the first customer interaction.

Messages from WhatsApp, Instagram, and Facebook can be handled in one place. Elvador can answer frequent questions and pass inquiries that require an advisor's involvement to the team.

Conversations that require special pricing, legal assessment, portfolio clarification, sensitive handling, or detailed advice can be routed to the relevant advisor.

Elvador has an integration foundation for connecting to business systems. While it does not offer an off-the-shelf connection for a specific real-estate CRM, a custom integration scenario can be planned when needed.

Price, status, and property features can stay current automatically through an integrated portfolio source. In non-integrated setups, authorized team members update the information manually from the Elvador panel.

Elvador can be configured for multiple branches and teams. Inquiries are routed according to the relevant branch, project, area of expertise, or other defined routing rules.

Elvador helps manage customer communication across a restaurant's phone, web chat, and messaging channels. It handles reservations, opening hours, menu, special-request, and general-information questions, then routes cases to the team when needed.

Elvador can answer the call, collect reservation details, and use its own reservation infrastructure to create, change, or cancel a table reservation.

Yes. Elvador can handle messages from WhatsApp, Instagram, and Facebook, answer frequent questions, and route special requests to the relevant team.

Yes. Opening hours, menus, campaigns, events, and branch information can be provided to Elvador so it can answer customer questions. The business keeps this information up to date.

Yes. Elvador can be configured to communicate allergen and ingredient information approved by the restaurant. The restaurant team should give final confirmation when recipes change or cross-contamination risk is involved.

Yes. Elvador can be configured for multiple branches with branch-specific opening hours, menus, communication information, and routing rules.

Elvador's own reservation infrastructure can be used. When a custom connection to a business's existing POS or reservation system is needed, the appropriate integration scenario is planned for that business.

Elvador is an AI assistant that helps hotels manage guest communication across phone, web chat, and messaging channels. It answers frequent questions, records requests, supports reservation flows, and routes conversations to the team when needed.

It can use the hotel's room, service, opening-hour, and facility information to answer frequent questions and route requests from phone, web chat, and messaging channels into the appropriate workflow.

Elvador provides its own PMS and reservation infrastructure for hotel operations. When a connection to existing hotel systems is needed, the integration is planned around the system and workflow the hotel uses.

Elvador can collect the information needed for a reservation, then record reservation and service requests or route them to the relevant team according to the hotel's defined rules.

Special requests, complaints, sensitive situations, or conversations that require human judgment can be routed to the appropriate team member according to the hotel's defined rules.

Room types, services, facilities, opening hours, frequent questions, greeting language, and response style can be configured around the hotel's concept and communication preferences.

Managers can track call and message volume, frequent topics, response times, and conversations routed to the team through the Elvador panel.